Privacy Policy

At Cosmic Spins Casino, we greatly value the trust and loyalty of our players. Protecting your personal data is one of our highest priorities, and we are committed to handling your information with security, responsibility, and respect. This Privacy Policy explains how we collect, use, and safeguard your data, ensuring clarity and transparency. We encourage you to review this policy carefully so that you can make informed decisions about your experience with us.

Data Processing

This Privacy Policy demonstrates our compliance with gambling regulations and covers the processing of players’ personal data. Such processing is essential to provide access to our games and associated services.

Cosmic Spins Casino is operated by Dama N.V., a company registered in Curaçao, with support from its wholly owned subsidiary Friolion Limited, based in Cyprus. Dama N.V. is fully licensed and regulated by Antillephone N.V.

To use our services, you must consent to this Privacy Policy. Since updates may occur, we recommend revisiting this page regularly. By continuing to use Cosmic Spins Casino, you agree to any future amendments.

Collection of Information

We collect different categories of personal data through our platform, including:

  • Registration and Communication Data: Information provided during account creation or while contacting us, such as name, email, phone number, and ID documents.
  • Interaction Records: Logs of support conversations via email, live chat, or other communication channels.
  • Transaction and Usage Data: Records of deposits, withdrawals, gameplay, and general website activity.
  • Compliance Documentation: Documents required for verification and meeting regulatory standards.

Usage of Information

Your personal data may be used for the following purposes:

  • Processing transactions, deposits, and withdrawals.
  • Providing services, support, and account management.
  • Performing identity verification and compliance checks.
  • Sending promotional offers and content (only with your explicit consent).
  • Meeting legal requirements, including anti-money laundering obligations.
  • Preventing and investigating fraudulent or unlawful activities.
  • Conducting analytics and research to improve our services.

Marketing Communications

With your permission, Cosmic Spins Casino may send promotional offers and updates about our products and services. You can opt out at any time by adjusting your account preferences or contacting customer support.

Disclosure of Information

We never sell or rent your personal data. However, it may be shared under the following conditions:

  • Within Our Group: To ensure smooth operation across related companies.
  • With Trusted Partners: For compliance, legal, or operational purposes.
  • With Third-Party Providers: For secure payment processing, ID verification, and technical support.

All disclosures are handled under strict confidentiality agreements to safeguard your information.

Data Security and Retention

Cosmic Spins Casino applies strong security measures to protect your data in accordance with applicable laws. Your data will be retained only as long as required by regulations, including at least five years after account closure to comply with anti-money laundering laws.

Cookies and Tracking

Our website uses cookies and tracking technologies to enhance your browsing and gameplay experience. These tools help us analyze traffic, improve site functionality, and support marketing activities. You can control or disable cookies via your browser settings, though some site features may not function properly if cookies are restricted.

Your Rights and Contact Information

As a player, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your data.
  • Object to your information being used for marketing purposes.

For any requests or concerns, you can contact our Data Protection Officer (DPO) via email. In accordance with GDPR, you may also file a complaint with your local data protection authority.

At Cosmic Spins Casino, we are dedicated to maintaining a secure, transparent, and responsible gaming environment. If you have questions or need assistance regarding your personal data, please reach out to us directly.